New Customer Care Facility Will Be T-Mobile’s Largest, Adding 400 New Employees
June 28, 2017
COLUMBIA, S.C. – T-Mobile US, one of the largest wireless service providers in the United States, is moving its existing customer care center in the Charleston area to a new, larger facility in North Charleston. The company is expected to invest more than $16.7 million in the new facility, creating 400 new jobs.
T-Mobile is redefining the way consumers and businesses buy wireless services through leading product and service innovation. With its advanced 4G LTE network, the company provides wireless service to 72.6 million customers across the nation through its T-Mobile and MetroPCS flagship brands. T-Mobile customer care centers, like the one in Charleston County, help address customer concerns while delivering world-class service.
T-Mobile expects to move 800 employees, who currently work at its Daniel Island location as customer service representatives, managers, supervisors and staff, to its new location in North Charleston, S.C. Expected to be operational during the first quarter of 2018, the new facility will allow the company to create 400 additional jobs. Hiring for the new positions is projected to begin in November 2017, and interested applicants should visit the company’s careers page for more information.
The Coordinating Council for Economic Development awarded a $250,000 Set Aside grant to Charleston County to assist with the costs of building upfit.
“T-Mobile is incredibly excited to open the doors of our new home in North Charleston – our latest and largest customer care center. We pride ourselves on being the best place to work, and this is going to be an amazing new workplace for our current and new Un-carrier experts dedicated to changing wireless for good.” –T-Mobile Customer Care Executive Vice President Callie Field
“The 400 jobs that this investment will create for South Carolinians clearly show T-Mobile’s commitment to our state and our people. We are grateful that this great company has decided to expand here and look forward to the future prosperity that we know will come from this great partnership.” –Gov. Henry McMaster
“We couldn’t be more excited to watch a national brand like T-Mobile US expand its operations in the Palmetto State. T-Mobile’s presence shows the world that we are ready to do business on all levels and in all types of industries.” –Secretary of Commerce Bobby Hitt
“Congratulations to T-Mobile on their notable expansion to Charleston County. Repurposing vacant commercial space to a vibrant central hub with significant job numbers is a true economic development success story.” –Charleston County Council Chairman Victor Rawl
“We are happy to see T-Mobile’s commitment in the City of North Charleston. Not only will the company be creating jobs in our region, but T-Mobile will be repurposing a former big box, a creative and adaptive reuse of a formerly-dated structure in North Charleston. They will be a great corporate partner whose investment entails a wide-range of benefits to our community.” –City of North Charleston Mayor Keith Summey
“We have proven ourselves, locally and nationally, as a destination to call on for business growth. We stand eager to assist T-Mobile with their relocation and expansion needs, now and well into the future.” –Charleston County Economic Development Director Steve Dykes
FIVE FAST FACTS
• T-Mobile US is investing in new Charleston County operations.
• $16.7 million investment to create 400 new jobs, bringing total employment on-site to 1,200.
• T-Mobile US is one of the largest wireless providers in the U.S., delivering 4G LTE service to more than 72.6 million customers.
• The company’s new North Charleston customer service center is expected to be operational during the first quarter of 2018.
• Interested applicants should visit the company’s careers page for more information.